Shipping policy

We sell our products internationally and offer international shipping services.

Shipping Charges and Delivery Times
Depending on your delivery address we either offer free or paid delivery. The information is clearly available on the product page and at the checkout page, there are no hidden fees.

Cut-off time
6:00 pm CET

Handling Time
Orders are processed within 1-2 business day (Monday to Friday).

Transit Time
Delivery usually takes 1-2  business days (Monday to Friday).

Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track your delivery. If you don’t receive tracking details, please contact our customer service team.

Carrier Information
We ship packages through various carriers, including DHL eCommerce, Austrian Post, La Poste, Spanish Post, Hermes, Royal Mail, EMS, UPS Ground, USPS First Class Mail (FCM), Amazon courrier MCF and USPS Airmail. The carrier with the fastest delivery time to your billing address will be selected.

Packaging
Your items are carefully packaged to ensure they arrive in excellent condition. If you notice any damage upon arrival, please contact us immediately.

Delivery Time Expired
If you experience delays in receiving your order, please reach out to us at [email protected]. We will quickly verify the order status with the shipping carrier.

Changing Your Shipping Address
Ensure your shipping address is accurate. To make changes, email us within 2 hours of payment. Screeneo Innovation  is not liable for incorrect or incomplete addresses.

Order Cancellations
Cancellation Policy: Orders may be canceled if payment is complete but shipping has not yet occurred. Contact us immediately to receive a full refund.

Items Not Received
If your order does not arrive as expected, we will provide tracking details promptly. Contact us if you have not received the item within the estimated time frame.

Lost Items: If an item is lost in transit, we will either arrange for a replacement or issue a full refund if a replacement is not needed.

Contact Us

Business Name : Screeneo Innovation SA
Business Mail: [email protected]
Business Phone: +33644603083
Business Address: 8A route de Suisse, 1163 Etoy, Switzerland