Refund policy

Return & Refund Policy

If you're not happy with your purchase, you can request a return or exchange within 14 days of receiving the item. We won't be able to process requests after 14 days. Please reach out to us at [email protected] for help.

Return & Exchange Conditions

Items returned without authorization will not be accepted.
Items must be returned within 14 days after you receive them.
All items must be in the same condition that you received them and in their original packaging.
The receipt or proof of purchase is required

If an item is damaged or defective, contact us immediately at [email protected] with details and photos of the issue. We will assist you promptly.

Damaged or Defective Products

If the item is defective, damaged, or incorrect.
Shipping fee: Free

Customer Decision (Customer Regret)

If you no longer need the product or purchased it by mistake, you will be responsible for the return shipping costs. The actual return costs apply.

Return Method

Method: By mail
Return Label: Customer's responsibility

Return address

The return address will be provided according to your location and the reason for the return. It could be our warehouse or the repair center.

Refunds

In compliance with EU regulations:

If your return is approved, you will receive a full refund of the amount paid, including delivery fees from the warehouse to you. However, any return shipment fees may be deducted, as detailed above. You will be automatically refunded to your original payment method within 10 business days.

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